BetProExch Privacy Policy

1 Who We Are

BetProExch is an online sports betting and casino platform operating at betproexch.onl. The platform is designed specifically for Pakistani players and offers Cricket betting, PSL markets, live casino, slot games, and related services — all denominated in PKR and accessible via local payment methods including JazzCash, Easypaisa, Raast, and bank transfer.

For the purposes of this Privacy Policy, "BetProExch", "we", "us", and "our" all refer to the operator of the betproexch.onl platform. "You" and "your" refer to any person who visits the website, creates an account, or uses any service provided through the platform.

This Privacy Policy applies to all personal data collected through the betproexch.onl website, the BetProExch mobile app, customer support interactions, and any other touchpoint through which you interact with us.

2 Data We Collect

We collect only the personal data that is necessary to operate the platform, verify your identity, process payments, and provide you with a safe and functional betting and gaming experience. The categories of personal data we may collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless you voluntarily disclose such information in a support interaction.

3 How We Collect Your Data

Personal data is collected through the following means:

• Direct submission — information you provide when you register, complete KYC verification, make a deposit or withdrawal, or contact customer support.
• Automated collection — technical data collected automatically when you visit the website or use the app, including cookies, server logs, and device fingerprinting used for security and fraud prevention purposes.
• Payment processors — confirmation data returned from JazzCash, Easypaisa, Raast, or bank systems when a transaction is processed. We receive only what is necessary to confirm and record the transaction — we do not store full payment credentials on our servers.
• Identity verification providers — where third-party KYC services are used to verify the authenticity of identity documents you submit, data shared with those services is subject to their own privacy standards as well as ours.

4 Why We Use Your Data

The personal data we hold is used for the following purposes:

• To create and manage your BetProExch account and verify your eligibility to use the platform, including confirming that you are at least 18 years of age.
• To process your deposits and withdrawals in PKR through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, or other supported mobile wallets.
• To operate the sports betting markets you wager on — including Cricket, PSL, T20 internationals, Football, and Esports — and to settle those bets correctly.
• To detect and prevent fraud, money laundering, account abuse, and any other activity that breaches our Terms and Conditions.
• To provide customer support and resolve any queries, disputes, or complaints you raise with us.
• To comply with anti-money laundering obligations, which may include retaining transaction records for defined periods.
• To support responsible gaming monitoring — for example, identifying patterns of usage that may indicate problem gambling behaviour so that we can make appropriate tools available to you.
• To send you platform-related communications such as account security alerts, transaction confirmations, and updates to our policies.
• To improve the platform — including the mobile app, payment flows, and betting interface — based on anonymised and aggregated usage data.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects, except where required for fraud prevention purposes.

5 Legal Basis for Processing

BetProExch processes your personal data on the following legal bases:

• Contract performance — processing that is necessary to deliver the services you have signed up for, including account management, payment processing, and bet settlement.
• Legal obligation — processing required to comply with applicable laws, including identity verification and transaction record-keeping for anti-money laundering compliance.
• Legitimate interests — processing for fraud prevention, platform security, and responsible gaming monitoring, where our interest in maintaining a safe and fair platform does not override your privacy rights.
• Consent — where you have given explicit consent, such as opting in to receive promotional communications. You may withdraw this consent at any time through your account settings or by contacting support.

6 Who We Share Your Data With

BetProExch does not sell your personal data to any third party. We do not share your data with advertisers, data brokers, or marketing companies. Data is shared only with the following categories of recipients, and only to the extent necessary:

• Payment processors — JazzCash, Easypaisa, Raast, and bank systems receive the transaction data necessary to complete your deposit or withdrawal.
• Identity verification providers — third-party KYC services used to verify identity documents during the verification process. These providers are contractually required to handle your data securely and use it only for verification purposes.
• Fraud prevention and security services — technical data including IP addresses and device identifiers may be shared with services that help us detect and prevent fraudulent activity on the platform.
• Platform technology providers — hosting, database, and infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities — where we are legally required to disclose information, for example in response to a valid legal process or to report suspicious financial activity.

All third parties with whom we share data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

7 Payment Data and Security

When you make a deposit or request a withdrawal at BetProExch, your payment details are handled with the highest level of care. We do not store full JazzCash wallet numbers, Easypaisa account credentials, bank account numbers, or card details on our own servers. Payment transactions are processed through the respective payment provider's secure infrastructure, and only a transaction reference and confirmation status are retained by BetProExch.

All data transmitted between your device and the BetProExch platform is encrypted using industry-standard protocols. Our servers are protected by firewalls, intrusion detection systems, and access controls that restrict internal access to personal and financial data on a strict need-to-know basis.

In the event of a security incident that affects your personal data, BetProExch will notify affected users through your registered contact details as promptly as practicable, along with information about what happened and what steps you should take to protect yourself.

8 Cookies and Tracking Technologies

BetProExch uses cookies and similar tracking technologies to operate the platform effectively, maintain your login session, remember your preferences, and monitor platform performance. The main types of cookies we use are:

• Essential cookies — required for core platform functions such as keeping you logged in during a session, maintaining your account preferences, and enabling the betting interface to function correctly. These cannot be disabled without breaking core functionality.
• Security cookies — used to detect suspicious login attempts, prevent CSRF attacks, and maintain the integrity of your account session.
• Analytics cookies — used internally to understand how players navigate the platform, which pages are most visited, and where technical issues may occur. Data collected is aggregated and anonymised where possible.
• Preference cookies — used to remember settings such as your preferred language, odds format, or notification preferences across sessions.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will prevent you from logging in and using the platform. BetProExch does not use third-party advertising cookies or cross-site tracking technologies that follow you to other websites.

9 Data Retention

BetProExch retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following general retention guidelines apply:

• Account data — retained for the duration your account is active, plus a period after account closure to allow for dispute resolution and compliance purposes.
• Financial transaction records — retained for a minimum period as required by anti-money laundering regulations. This typically means transaction records are kept for several years from the date of the transaction, regardless of account status.
• Identity verification documents — retained for the period required to satisfy KYC obligations, after which they are securely deleted.
• Support communications — retained for a reasonable period after the interaction is closed, to allow for follow-up and quality review.
• Technical and usage logs — typically retained for shorter periods and used primarily for platform security and performance monitoring.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised, aggregated data may be retained indefinitely for analytics purposes.

10 Your Rights Over Your Data

You have the following rights in relation to the personal data BetProExch holds about you. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe:

Please note that some rights may be limited where processing is required to comply with a legal obligation — for example, we may not be able to delete transaction records that we are required to retain under anti-money laundering rules even if you request erasure.

11 Children's Privacy

BetProExch is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, use the platform, or submit any personal data to us.

If we become aware that we have collected personal data from a person under 18 — for example through an age verification failure that is subsequently identified — we will close the relevant account and delete the associated personal data as promptly as possible. Any funds in such an account will be returned via the original payment method after verification.

If you are a parent or guardian and believe your child may have registered an account at BetProExch, please contact our support team immediately so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

BetProExch may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer, or applicable data protection requirements. When we make changes, the updated date shown at the top of this page will be revised.

Where a change is material — meaning it significantly affects how we use your personal data or your rights — we will provide notice on the platform when you next log in, giving you the opportunity to review the changes before continuing to use BetProExch.

Your continued use of the platform after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with how your data will be processed under a revised policy, you should stop using the platform and contact support to request account closure.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy concern or complaint, please get in touch with the BetProExch team through live chat inside the platform or by contacting us at:

We aim to acknowledge all privacy-related requests within 24 hours. Requests to exercise your data rights will be handled within a reasonable timeframe. Where a request is complex or where we hold a large volume of data about you, we may require additional time, and we will keep you informed of progress.